Atendimento Ao Cliente Home Office jobs in Brazil

We are looking for a highly motivated Customer Success Manager to drive the success of our premium-tier customers. This role focuses on building long-term partnerships, guiding customers through onboarding and adoption, and helping them maximize the value of our platform. You will manage a portfolio of strategic clients, providing proactive support and strategic insights to ensure their communities thrive. Working cross-functionally with Product, Engineering, Sales, and Support, you will help shape best practices and processes for scalable customer success. This is a high-impact position that combines hands-on account management with opportunities to influence broader customer experience strategy. You will act as a trusted advisor, ensuring each customer achieves their goals while driving retention and growth.

• Serve as the primary point of contact for a portfolio of premium customers, managing onboarding, adoption, and ongoing engagement.
• Conduct strategy sessions to guide customers in achieving their goals and maximizing platform value.
• Analyze usage data to identify risks and opportunities, and implement engagement campaigns to drive adoption and retention.
• Build and maintain strong relationships with multiple stakeholders within client organizations.
• Communicate effectively with both technical and non-technical audiences, providing clear guidance and updates.
• Collaborate internally to share customer feedback, inform product improvements, and contribute to overall customer success strategy.
• Support customers through renewal and expansion cycles, ensuring they understand how the platform aligns with their business strategy.

• Strong alignment with organizational values and a customer-first mindset.
• Proficient in English (CEFR Level C2 / ILR Level 5).
• 4+ years of experience in SaaS Customer Success, community management, or working directly with creators.
• Proven ability to manage complex accounts with multiple stakeholders and tight timelines.
• Experience driving adoption, retention, and growth through proactive account management.
• Strong analytical skills, using data to inform strategy and actions.
• Excellent communication skills across a variety of audiences and formats.
• Self-motivated, proactive, and able to work effectively in a fast-paced, remote-first environment.
• Team player with process-oriented mindset, documenting best practices and championing adoption internally.
• Comfortable learning new tools and platforms, with resourcefulness to solve customer challenges.
• Bonus: Familiarity with HubSpot, Zapier, Notion, Canva, Google Suite, and experience with creator-focused communities.

• Competitive cash compensation: $110,000 – $120,000 USD OTE per year (85% base, 15% variable), plus equity.
• Fully remote work from anywhere in the world.
• High autonomy and trust to manage your work and impact.
• Generous paid time off: 35 days annually, plus paid sabbatical after 5 years.
• Comprehensive medical coverage or reimbursement options where applicable.
• Parental leave and family support benefits.
• Home office and professional development stipends.
• Annual bonus potential for eligible roles.
• Twice-yearly fully paid company retreats in international locations.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

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