Tiffany & Co. Client Development Manager - Brazil & Chile

Tiffany & Co.; Brasil; Presencial; BRL 370.000 - 476.000; Tempo integral

Resumo da oferta

A luxury jewelry brand is seeking a Manager for Client Development in Brazil and Chile. This role is vital for driving client relations and organizing bespoke client events. The ideal candidate should have 5-7 years of experience in luxury retail, be skilled in event management, and possess fluency in English, Spanish, and Portuguese. Responsibilities include strategizing client engagement, monitoring client KPIs, and managing personalized client experiences. This position offers a dynamic environment focused on brand standards and client loyalty.

Qualificações

• 5-7 years of experience in Client Relations, Client Development, Events, or Luxury Retail.
• Experience with high-end client activations and bespoke experiences.
• Strong client-facing experience in luxury.
• High level of creativity, attention to detail, and project management skills.
• Flexibility to work evenings, weekends, and holidays.

Responsabilidades

• Drive client relations and development strategy for Brazil and Chile.
• Lead planning and execution of client events and activations.
• Track clienteling KPIs and provide insights.
• Manage client gifting and correspondence consistency.
• Establish strategic partnerships for client experiences.

Conhecimentos

Client Relations

Client Development

Event Management

Creativity

Project Management

Communication Skills

Fluency in English, Spanish, and Portuguese

Ferramentas

Microsoft Office (especially Excel)

Descrição da oferta de emprego

Manager, Client Development – Brazil & Chile

The Manager, Client Development – Brazil & Chile drives the execution of client relations and client development strategy across both markets, with a strong focus on elevating client experience, strengthening long‑term client relationships, and supporting sales growth across all product categories, including High Jewelry.

This role leads the planning and execution of in‑store, out‑of‑store, and virtual client activations, ensuring highly personalized, bespoke experiences aligned with Tiffany & Co.'s brand standards. Through strong cross‑functional collaboration, this position plays a key role in reinforcing a client‑centric culture, enhancing clienteling capabilities, and maximizing ROI from client‑focused initiatives.

The role requires a balance of strategic thinking and hands‑on execution, acting as a bridge between regional strategy and local store execution, while inspiring retail teams to build meaningful one‑to‑one client relationships that drive lifetime loyalty.

KEY ACCOUNTABILITIES & PERFORMANCE GOALS

Client Relations Strategy & Activations (45%)

• Execute the Client Relations and Client Development strategy for Brazil and Chile, aligned with regional and global priorities.
• Lead the end‑to‑end planning and execution of in‑store, virtual, and off‑site client events, including High Jewelry activations and bespoke experiences.
• Create and manage quarterly client activation and event calendars to drive engagement and sales.
• Develop detailed project proposals covering concept, budget, vendors, timeline, and brand alignment.
• Deliver post‑event recaps highlighting results, sales impact, ROI, insights, and best practices.
• Partner with Retail, High Jewelry, Client Relations, and Brand teams to ensure consistency and excellence in execution.

Client Development & Clienteling (35%)

• Own the client development and clienteling strategy for the markets, ensuring strong execution at store level.
• Develop strategies to attract new clients, re‑engage lapsed VICs, and grow High Potential and High Jewelry client segments.
• Manage and track clienteling KPIs (e.g. VIC, $10K / $250K clients), providing insights and recommendations to stores.
• Create analytical dashboards and reports to monitor client performance and behaviors.
• Partner with the CRM Americas team to align tools, data, and reporting with market needs.
• Coach and support retail teams through store‑level engagement, reinforcing best practices and client‑centric behaviors.

Events, Partnerships & Brand Experience (15%)

• Establish and maintain strategic partnerships inside and outside LVMH to deliver “money‑can’t‑buy” experiences.
• Implement innovative concepts for small, intimate, and bespoke events that enhance brand desirability.
• Define and manage client gifting, charitable initiatives, and hospitality strategies aligned with brand guidelines.
• Coordinate with agencies, production partners, and vendors to deliver flawless executions.
• Monitor competitive landscape and share insights on market activations and trends.

Gifting & Client Correspondence (5%)

• Manage all client gifting and customer correspondence needs for Brazil and Chile, ensuring consistency, personalization, and operational excellence.

QUALIFICATIONS

Required

• 5‑7 years of experience in Client Relations, Client Development, Events, or Luxury Retail.
• Proven experience executing high‑end client activations and bespoke experiences.
• Strong background in client‑facing roles within the luxury industry.
• High level of creativity, taste, and attention to detail.
• Strong organizational and project management skills.
• Advanced proficiency in Microsoft Office (especially Excel).
• Ability to interpret and cascade Global and Regional strategies locally.
• Strong written, verbal, and presentation skills.
• Ability to manage budgets and support local initiatives.
• Fluency in English, Spanish, and Portuguese.
• Flexibility to work evenings, weekends, and holidays as needed.
• Willingness to travel within Brazil and Chile as required.

Preferred

• Luxury Retail experience
• French language skills
• Established network of vendors and external partners

PERFORMANCE MEASURES & SCOPE

• Client activation effectiveness and ROI
• Clienteling KPIs and VIC development
• Sales impact linked to client initiatives
• Quality and consistency of client experience
• Budget adherence and cost control
• Number and quality of events and activations delivered

TIFFANY MANAGEMENT COMPETENCIES

• People Make the Difference – Inspire, develop, and engage teams through collaboration and shared purpose.
• Be Creative & Innovative – Champion new ideas that elevate brand desirability.
• Deliver Excellence – Execute with precision, empathy, and consistency.
• Cultivate Entrepreneurial Spirit – Embrace change and proactively identify new opportunities.