Team Leader à United States

1. People development and team management

• Manage and coach the team: set objectives and assess performance, observe team on the floor, and provide ongoing feedback and coaching based on their needs.
• Motivate team members with individual recognition via sales results, customer experience results, tier management, and customer relationship management.
• Create a sense of team spirit, discipline, mutual respect, dedication, and loyalty to the company; recognize individual and team efforts.
• Ensure teams receive proper training regularly to develop customer experience, product knowledge, selling skills, and other personal development skills.
• Hold weekly briefings with the team to reinforce communication with sales staff and management.
• Maintain professional image and grooming standards, reflecting the brand and adhering to company guidelines.
• Proven ability to deliver commercial results through strategic floor and appointment-based selling.
• Proactively motivate and support the team to achieve individual and collective goals.

• Lead a sales team, define sales strategies, and achieve team sales targets; enable each team member to meet their individual sales goals.
• Ensure high standards of customer service and experience.
• Build and maintain relationships with clients, develop VIPs, and recruit new customers.
• Organize and lead energetic and relevant morning briefings regularly.

• Act as manager on duty on the sales floor to oversee daily store operations and assist the team in selling or other tasks as needed.
• Maintain store operation standards, including stock management and CRM.
• Complete the Daily Sales Report accurately, providing qualitative feedback when required.
• Organize and manage staff breaks and rosters to ensure adequate floor coverage.

• Ensure and maintain neat and tidy visual merchandising.
• Manage several tiers/product categories in terms of sales, visual merchandising, inventory control, and training.
• Stay updated on market trends and provide buying advice to the store manager.

• Extensive experience in the fashion industry with a strong understanding of trends and market dynamics.
• Skilled in engaging with high-net-worth clients to foster loyalty and increase sales.
• Polished and well-presented, embodying professionalism and brand standards.
• Over 3 years of experience in luxury brands, with a deep sector appreciation.
• At least 2 years in a supervisory role within the luxury sector.
• Experience with diverse clientele, demonstrating adaptability and cultural awareness.
• Fluency in Arabic is a valuable asset.

Hermès, established in 1837, is a creator, artisan, and seller of high-quality objects. As an independent, family-owned French house employing nearly 23,200 people worldwide, Hermès promotes entrepreneurial spirit, high standards, and responsible management. The company values craftsmanship, territorial anchoring, and transmission of exceptional know-how through its sixteen artisanal métiers, with collections available in nearly 300 stores globally.