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lavori da Service Technician in località Emirati Arabi Uniti

Technical Support Engineer

Technical Support Engineer
Waterfall Security Solutions
Dubai
AED 80.000 - 120.000
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Qualifiche principali:

Lavori da Software EngineerLavori da Project ManagerLavori da Sales ExecutiveLavori da Administrative AssistantLavori da AccountantLavori da Customer Service RepresentativeLavori da Office AssistantLavori da Electrical EngineerLavori da Mechanical EngineerLavori da Data Analyst

Aziende principali:

Lavori presso EmiratesLavori presso FlydubaiLavori presso TransguardLavori presso EtihadLavori presso MarriottLavori presso AlshayaLavori presso Qatar AirwaysLavori presso AdnocLavori presso Air ArabiaLavori presso Dnata

Città principali:

Lavori a DubaiLavori a Abu DhabiLavori a SharjahLavori a AjmanLavori a Al AinLavori a Fujairah

Lavori simili:

Lavori da Customer Service RepresentativeLavori da Customer Service AgentLavori da TechnicianLavori da Clinical Lab TechnicianLavori da Medical Laboratory TechnicianLavori da Medical Lab TechnicianLavori da Cssd TechnicianLavori da Hvac TechnicianLavori da Air Conditioning TechnicianLavori da Laser Technician

Technical Support Engineer

Waterfall Security Solutions
Dubai
AED 80.000 - 120.000
Descrizione del lavoro

We are looking for a Customer Field/Support Engineer for post-sale activities. The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support of Waterfall Solutions at the customer’s site.

Responsibilities:

Provide Tier 1-3 level support including reproduction and documentation of system events.

Onsite and Remote installation Worldwide

Ability to diagnose, troubleshoot, and resolve issues by providing root cause analysis to the customer.

Perform onsite customer training during initial installation and ongoing as required.

Collaborate with customers to engineer effective solutions incorporating our product

Collaborate with the Pre-Sales and Sales Team as needed to educate as well as getting customer needs/requirements.

Monitor all assign cases for customer support and update all activities on company tracking system.

Documents service and installation actions by completing forms, reports, logs, and records.

Requirements Mandatory:

3 to 5 years’ experience within working in IT or OT Infrastructures – Networking Fundamentals, Traffic capture and analysis, IT or OT Network Protocols, Security, Scripts, Batch files.

Advance level – Windows and Linux environment mastering include OS installation, system modification and debug.

3 to 5 years of experience as a Technical Support Engineer or similar role.

Proven troubleshooting capabilities of software and hardware issues.

Great customer interpersonal and communication skills.

Availability for frequent traveling – approx. 40% of the time when applicable.

Experience with multidisciplinary systems.

Advantages:

High-level database management, installation, and troubleshooting: MSSQL, MySQL, Oracle, Postgres, Maria DB.

Experience with OSI PI and OPC data systems installation and support.

Familiarity with SCADA – high level.

Presales background

Knowledge of Industrial Control Systems (ICS).

Education:

BS/MS degree in Computer Science, Engineering, or related field.

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* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.

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