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Zusammenfassung
A luxury five-star hotel in Dubai is looking for a skilled food and beverage server to provide professional service ensuring guest satisfaction. This role requires 1-2 years of experience, preferably in a similar high-end environment. Strong communication skills in English and the ability to manage multiple priorities are essential. Join a dynamic team focused on exceptional quality and standards.
Qualifikationen
- Minimum of 1 to 2 years’ experience in a similar position.
- Preferably in an international, luxury five-star hotel.
- Excellent communication skills in English.
Aufgaben
- Serve food and beverages to guests in the assigned outlet.
- Monitor operating supplies and reduce spoilage.
- Handle guest enquiries and complaints.
Kenntnisse
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.
- Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct.
- Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensure follow up is performed with the guest.
- Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
- Minimum of 1 to 2 years’ experience in a similar position
- Preferably in an international, luxury five-star hotel
- English - excellent communication skills
- Should be result and quality driven.
- Ability to handle high volume with attention to detail
- Ability to cope with changing priorities and multiple tasks at the same time
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.