Restaurant Supervisor

Kempinski Hotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury five-star hotel in Dubai is looking for a skilled food and beverage server to provide professional service ensuring guest satisfaction. This role requires 1-2 years of experience, preferably in a similar high-end environment. Strong communication skills in English and the ability to manage multiple priorities are essential. Join a dynamic team focused on exceptional quality and standards.

Qualifications

• Minimum of 1 to 2 years’ experience in a similar position.
• Preferably in an international, luxury five-star hotel.
• Excellent communication skills in English.

Responsibilities

• Serve food and beverages to guests in the assigned outlet.
• Monitor operating supplies and reduce spoilage.
• Handle guest enquiries and complaints.

Skills

Communication skills

Attention to detail

Ability to handle high volume

Result-driven

Ability to cope with changing priorities

Job description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

• Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct.
• Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensure follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

Skills

• Minimum of 1 to 2 years’ experience in a similar position
• Preferably in an international, luxury five-star hotel
• English - excellent communication skills
• Should be result and quality driven.
• Ability to handle high volume with attention to detail
• Ability to cope with changing priorities and multiple tasks at the same time