Retail Supervisor jobs in Italy

Grand Hyatt Dubai

• Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times.
• Ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.

• Maximize employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet business and guest expectations.
• Focus on improving productivity levels and managing utility/payroll costs within guidelines, ensuring energy efficiency of all equipment.
• Embrace new technology and equipment to improve productivity and streamline work processes.
• Supervise lifeguard operations, ensuring adherence to safety protocols and standards.
• Conduct regular audits of lifeguard performance and safety procedures.
• Organize and conduct training sessions for lifeguards to maintain high safety and service standards.
• Manage lifeguard rotations and schedules for adequate coverage.
• Monitor lifeguard welfare, providing support and addressing concerns.
• Ensure lifeguards are prepared to respond to emergencies and provide excellent guest service.
• Oversee the distribution, collection, and maintenance of tubes and life jackets, ensuring they are in good condition and properly stocked.

• Supervise department employees, ensuring compliance with policies, procedures, and laws.
• Oversee punctuality, appearance, and grooming standards of employees.
• Develop employee skills through training, coaching, and mentoring.
• Assist in employee training to ensure efficient performance.
• Supervise service standards as per the Departmental Operations Manual.
• Support the implementation of The People Brand, reinforcing park values and culture.
• Ensure adherence to employee rules, regulations, and safety policies.

• Adhere to Rules & Regulations in the Employees Handbook and park policies on Fire, Hygiene, Health, and Safety.
• Report punctually for duty, in uniform with nametag.
• Maintain high standards of personal appearance and hygiene.
• Foster good relationships with staff across departments.
• Participate in staff meetings, training, and related activities.
• Support departmental trainers and undertake secondary duties as assigned.
• Respond to departmental changes as directed by management.
• Maintain a positive attitude and exercise self-control.
• Understand and follow the Department Operations Manual and policies.

• Assist with quarterly, bi-yearly, and yearly inventory of equipment.
• Perform other reasonable duties as assigned.

• At least 1 year of experience with Ellis & Associates Program or similar, including front-line lifeguarding and supervision.
• Operational experience overseeing lifeguard teams of 50+ in high-volume waterparks, preferably in the UAE or GCC.
• Practical experience in waterpark operations, including Training, Operations, and Risk Management.
• Proficiency in English (reading, writing, speaking).
• Proficiency in MS Excel, Word, PowerPoint.