Reservations Supervisor

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is looking for a talented individual to join their high-performing reservations team. The role includes leading the team, overseeing day-to-day operations, and training reservation agents. A successful candidate will possess strong communication skills and technical knowledge of hotel booking systems like Opera. Exceptional customer service and attention to detail are crucial in this position, making it a great opportunity for those aiming to thrive in a dynamic industry.

Benefits

Exclusive benefits specific to the hospitality sector

Strong recognition for daily commitment

Qualifications

• Proven track record of delivering exceptional customer service.
• Attention to detail and a commitment to maintaining high standards.
• A high standard of personal presentation with a professional and welcoming personality.

Responsibilities

• Lead and motivate the team to ensure exceptional customer service.
• Oversee day-to-day operations of the reservations department.
• Conduct training sessions for reservation agents.

Skills

Technical knowledge of hotel booking systems

Excellent communication skills

Interpersonal skills

Attention to detail

Customer service

Tools

Opera

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart, Joinus andbecomeaHeartist®.

Job Description

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Responsibilities

• Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.
• Oversee the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.
• Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.
• Interact with guests to assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly.
• Work closely with other departments, such as Front Office and Sales, to optimise room inventory, maximise revenue, and enhance the overall guest experience.
• Generate and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement.

Qualifications

• Technical knowledge of hotel booking systems, including Opera.
• Excellent communication and interpersonal skills.
• A high standard of personal presentation with confident, professional and welcoming personality.
• Proven track record of delivering exceptional customer service.
• Attention to detail and a commitment to maintaining high standards.