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Global CX Consultant – End-to-End Logistics
Descripción de la vacante
A global logistics leader in Dubai is seeking a proactive CX Consultant to ensure customer satisfaction across services. Ideal candidates should have over 12 years of experience in the shipping and logistics industry. Responsibilities include managing the shipment lifecycle and proactively addressing customer needs. Candidates must possess strong problem-solving skills, a customer-first mindset, and be adept with MS tools like Excel and Outlook. Join us in shaping the future of logistics at our dynamic workplace.
Formación
- Minimum of 12 years experience in the shipping & logistics industry.
- Hands-on experience in an office-based environment.
- Proactive and adaptable in handling customer queries.
Responsabilidades
- Be the primary point of contact for customers throughout the shipment lifecycle.
- Monitor the performance of the solution utilizing metrics.
- Proactively track shipments and notify customers of deviations.
Conocimientos
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.