Global CX Consultant – End-to-End Logistics

Maersk; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics leader in Dubai is seeking a proactive CX Consultant to ensure customer satisfaction across services. Ideal candidates should have over 12 years of experience in the shipping and logistics industry. Responsibilities include managing the shipment lifecycle and proactively addressing customer needs. Candidates must possess strong problem-solving skills, a customer-first mindset, and be adept with MS tools like Excel and Outlook. Join us in shaping the future of logistics at our dynamic workplace.

Qualifications

• Minimum of 12 years experience in the shipping & logistics industry.
• Hands-on experience in an office-based environment.
• Proactive and adaptable in handling customer queries.

Responsibilities

• Be the primary point of contact for customers throughout the shipment lifecycle.
• Monitor the performance of the solution utilizing metrics.
• Proactively track shipments and notify customers of deviations.

Skills

Customer first mindset

Adaptability

Problem Solving and Ownership Mindset

Relationship building

Result Orientation

Stakeholder Management

Tools

MS Excel

Outlook

Teams

MS Office

Job description

A global logistics leader in Dubai is seeking a proactive CX Consultant to ensure customer satisfaction across services. Ideal candidates should have over 12 years of experience in the shipping and logistics industry. Responsibilities include managing the shipment lifecycle and proactively addressing customer needs. Candidates must possess strong problem-solving skills, a customer-first mindset, and be adept with MS tools like Excel and Outlook. Join us in shaping the future of logistics at our dynamic workplace.