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Technical Operations Manager
Job summary
A leading IT services company in Dubai is looking for a Technical Manager to oversee the IT Infrastructure team. The ideal candidate will have extensive experience in Microsoft 365 and cloud platforms, along with strong leadership skills. Responsibilities include driving operational excellence, managing complex IT environments, and ensuring compliance with contractual obligations. The role combines crisis management with strategic planning. This position offers a dynamic work environment in a growing tech landscape.
Qualifications
- Graduate degree required.
- 10+ years of IT experience, with a focus on leadership roles.
- Deep technical expertise in Microsoft 365 and cloud platforms.
Responsibilities
- Lead IT infrastructure team, ensuring security and performance.
- Manage technical escalations during incidents.
- Ensure compliance with contractual obligations and regulatory requirements.
Skills
Education
Tools
JOB TITLE: Technical Manager - Operations
JOB PURPOSE: Technical Manager – Emaar Operations
QUALIFICATION: Graduate
CERTIFICATIONS: Certifications such as Microsoft Certified: Azure Administrator, CCNA/CCNP, or ITIL are a plus.
EXPERIENCE: 10+ years of IT experience
Strong expertise in:
- Microsoft 365 administration
- Cloud platforms (Azure, OCI)
- Network design and troubleshooting
RESPONSIBILITIES (INCLUDES ALL TASKS):
Job Summary:
We are seeking a seasoned and proactive Technical Manager to lead our IT Infrastructure team. This role combines deep technical expertise in Microsoft 365, Cloud platforms (Azure/Oracle Cloud), On Prem Server and Network architecture, with strong leadership and crisis management capabilities. The ideal candidate will drive operational excellence, lead technical escalations, and ensure compliance with contractual and regulatory obligations.
Key Responsibilities:
Technical Leadership:
- Lead and manage large, complex IT infrastructure environments, ensuring scalability, security, and performance.
- Provide strategic direction and hands‑on oversight of infrastructure technologies including M365, cloud platforms, and network systems.
- Must have prior hands‑on technical experience with Microsoft 365,
- Ensure system reliability and drive continuous improvement across infrastructure platforms.
Incident & Escalation Management:
- Drive and lead technical escalations, especially during Severity 1 and Severity 2 business‑impacting incidents.
- Act as the primary point of contact for critical infrastructure issues, coordinating resolution across teams and vendors.
- Conduct post‑incident reviews and implement preventive measures.
Compliance & Governance:
- Ensure compliance with contractual obligations, SLAs, and regulatory requirements.
- Coordinate with customer GRC (Governance, Risk & Compliance) teams and support internal and external audits.
- Maintain documentation and audit readiness for infrastructure systems and processes.
Team & People Management:
- Lead, mentor, and develop a high‑performing infrastructure team.
- Guide and drive Technical Leads to enhance customer operations through Service Improvement Plans (SIPs).
- Foster a culture of accountability, collaboration, and continuous improvement.
- Conduct regular performance reviews and support career development.
Strategic Planning & Execution:
- Align infrastructure strategies with business objectives and growth plans.
- Drive digital transformation initiatives and infrastructure modernization.
TECHNICAL SKILLS / COMPETENCIES:
MANDATORY
OPTIONAL
- Technical Manager with deep technical expertise in Microsoft 365, Cloud platforms (Azure/Oracle Cloud), On Prem Server and Network architecture, with strong leadership and crisis management capabilities
- Experience developing and implementing SIPs, with measurable business impact.
- Familiarity with ITIL processes and service delivery frameworks (ITIL Foundation/Intermediate required).
- IT Security Skillset
SOFT SKILLS:
MANDATORY
OPTIONAL
- Skilled in stakeholder management, vendor engagement, and data‑driven decision making.
- Collaborative leadership with strong communication and coaching abilities.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.