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Guest Experience & Operational Excellence Lead
Descripción de la vacante
A luxury hotel chain located in Abu Dhabi is seeking an experienced Operational Excellence Manager to assist in achieving quality and operational goals. The ideal candidate will have a graduate degree in Hotel Management and a minimum of 3 years' experience in a similar role. Responsibilities include improving customer service metrics and ensuring compliance with brand standards. This role requires strong communication and organizational skills in a fast-paced environment, emphasizing guest satisfaction and operational efficiency.
Formación
- Minimum 3 years experience in Operational Excellence Management role in service industry.
- Achieved Regionally Recognised Excellence Award Assessor is a plus.
- Qualified ISO 9001: 2000 Lead Auditor or certified in Six Sigma is preferable.
Responsabilidades
- Assist management in achieving operational excellence objectives.
- Review and improve customer service metrics and brand standard compliance.
- Contribute to the mission and success of the hotel by focusing on performance objectives.
Conocimientos
Educación
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.