Heritage Village Receptionist & Visitor Experience Guide

Sheikh Saud bin Saqr Al Qasimi Foundation for Policy Research; Ras Al Khaimah; On-site; AED 40,000 - 60,000; Full time

Job summary

A prominent cultural foundation in Ras Al Khaimah is looking for a Receptionist to serve as the first point of contact for visitors. The ideal candidate will manage inquiries, conduct tours, and support various administrative tasks. With a focus on hospitality and heritage, this role requires excellent communication skills and is well-suited for individuals with a strong customer service background. Candidates should be fluent in English and Arabic and possess a high school diploma or higher. This is a full-time position offering a competitive, tax-free salary.

Benefits

Competitive, tax-free salary

Healthcare benefits

Professional development opportunities

Full-time two-year renewable contract

Qualifications

• Minimum 2 years of experience in customer service, front desk, or administrative role.
• Experience in museums, cultural institutions, or tourism settings is an advantage.

Responsibilities

• Greet and welcome visitors warmly upon arrival.
• Conduct guided tours for individual visitors and groups in English and Arabic.
• Prepare monthly/quarterly reports on visitor numbers and feedback.
• Assist in organizing and registering guests during events.
• Maintain a clean and organized reception area.
• Follow all site safety and security procedures.

Skills

Excellent communication and interpersonal skills

Customer service orientation

Administrative and organizational skills

Computer literacy

Cultural Sensitivity & Diplomacy

Fluent in English and Arabic

Education

High school diploma or higher

Diploma or certificate in Administration, Tourism, or Hospitality

Tools

MS Office (Word, Excel, Outlook)

Booking or visitor management systems

Job description

A prominent cultural foundation in Ras Al Khaimah is looking for a Receptionist to serve as the first point of contact for visitors. The ideal candidate will manage inquiries, conduct tours, and support various administrative tasks. With a focus on hospitality and heritage, this role requires excellent communication skills and is well-suited for individuals with a strong customer service background. Candidates should be fluent in English and Arabic and possess a high school diploma or higher. This is a full-time position offering a competitive, tax-free salary.