Operational Excellence Manager

Anantara; Sir Bani Yas; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain located in Abu Dhabi is seeking an experienced Operational Excellence Manager to assist in achieving quality and operational goals. The ideal candidate will have a graduate degree in Hotel Management and a minimum of 3 years' experience in a similar role. Responsibilities include improving customer service metrics and ensuring compliance with brand standards. This role requires strong communication and organizational skills in a fast-paced environment, emphasizing guest satisfaction and operational efficiency.

Qualifications

• Minimum 3 years experience in Operational Excellence Management role in service industry.
• Achieved Regionally Recognised Excellence Award Assessor is a plus.
• Qualified ISO 9001: 2000 Lead Auditor or certified in Six Sigma is preferable.

Responsibilities

• Assist management in achieving operational excellence objectives.
• Review and improve customer service metrics and brand standard compliance.
• Contribute to the mission and success of the hotel by focusing on performance objectives.

Skills

Interpersonal skills

Communication skills

Organisational skills

Attention to detail

Adaptability to change

Education

Graduate degree in Hotel Management or related field

Job description

Job Description

You will assist the hotel management in achieving its quality and operational excellence objectives. This includes reviewing, analysing, implementing and improving customer service metrics included but not limited to the brand standard compliance, emotional audits, guest satisfaction data and online reputation management. This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.

Qualifications

• Graduate degree in Hotel Management or related field
• Minimum 3 years experience in Operational Excellence Management role – service industry sector.
• It is a plus if you have achieved Regionally Recognised Excellence Award Assessor or Qualified ISO 9001 : 2000 Lead Auditor, or certified in Six sigma, green belt or black belt.
• Demonstrable excellent interpersonal, communication skills and organisational skills
• Demonstrable accuracy and attention to detail
• Multi cultural exposure
• Receptive to a fast-paced and changing environment.