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Arabic-Speaking Reservations Specialist
Job summary
A global hospitality leader in the United Arab Emirates is seeking a Reservation Agent. This role involves processing all reservation requests, managing changes, and providing exceptional customer service. Responsibilities include explaining hotel policies, accommodating special requests, and maintaining positive relationships with guests. The ideal candidate will have strong communication skills and customer-focused approach, ensuring guests' needs are met with professionalism. Opportunities for professional growth and a comprehensive work environment await.
Qualifications
- Ability to process reservations and manage changes efficiently.
- Proficient in customer service and communication.
- Knowledge of sales techniques to maximize revenue.
Responsibilities
- Process all reservation requests and changes received via various channels.
- Explain policies regarding guarantees, rates, and cancellations.
- Ensure guest needs are acknowledged and addressed.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.