Reservations Agent Arabic Speaker

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader in the United Arab Emirates is seeking a Reservation Agent. This role involves processing all reservation requests, managing changes, and providing exceptional customer service. Responsibilities include explaining hotel policies, accommodating special requests, and maintaining positive relationships with guests. The ideal candidate will have strong communication skills and customer-focused approach, ensuring guests' needs are met with professionalism. Opportunities for professional growth and a comprehensive work environment await.

Qualifications

• Ability to process reservations and manage changes efficiently.
• Proficient in customer service and communication.
• Knowledge of sales techniques to maximize revenue.

Responsibilities

• Process all reservation requests and changes received via various channels.
• Explain policies regarding guarantees, rates, and cancellations.
• Ensure guest needs are acknowledged and addressed.

Job description

Description

Position Summary

Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience

Unclear Seniority