Concierge Team Lead: Guest Experience & Service

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality company in Dubai is seeking a Guest Service Associate to respond to guest requests and ensure their satisfaction. Responsibilities include assisting guests with special arrangements, maintaining quality standards, and reporting safety concerns. The ideal candidate will have a high school diploma and at least 1 year of related experience in customer service. This role requires strong communication skills and the ability to handle guest inquiries professionally.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience required.
• Ability to lift and carry objects weighing up to 10 pounds.

Responsibilities

• Respond to guest requests for special arrangements or services.
• Ensure guest satisfaction and follow up on special requests.
• Report accidents and unsafe work conditions to management.

Skills

Guest services

Communication skills

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

A hospitality company in Dubai is seeking a Guest Service Associate to respond to guest requests and ensure their satisfaction. Responsibilities include assisting guests with special arrangements, maintaining quality standards, and reporting safety concerns. The ideal candidate will have a high school diploma and at least 1 year of related experience in customer service. This role requires strong communication skills and the ability to handle guest inquiries professionally.