Arabic-Speaking Reservations Specialist

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader in the United Arab Emirates is seeking a Reservation Agent. This role involves processing all reservation requests, managing changes, and providing exceptional customer service. Responsibilities include explaining hotel policies, accommodating special requests, and maintaining positive relationships with guests. The ideal candidate will have strong communication skills and customer-focused approach, ensuring guests' needs are met with professionalism. Opportunities for professional growth and a comprehensive work environment await.

Qualifications

• Ability to process reservations and manage changes efficiently.
• Proficient in customer service and communication.
• Knowledge of sales techniques to maximize revenue.

Responsibilities

• Process all reservation requests and changes received via various channels.
• Explain policies regarding guarantees, rates, and cancellations.
• Ensure guest needs are acknowledged and addressed.

Job description

A global hospitality leader in the United Arab Emirates is seeking a Reservation Agent. This role involves processing all reservation requests, managing changes, and providing exceptional customer service. Responsibilities include explaining hotel policies, accommodating special requests, and maintaining positive relationships with guests. The ideal candidate will have strong communication skills and customer-focused approach, ensuring guests' needs are met with professionalism. Opportunities for professional growth and a comprehensive work environment await.