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Job summary
A leading engineering support firm in Dubai is seeking an individual to coordinate with IT Engineering and Aircraft Manufacturers to implement and maintain Engineering and Maintenance Applications. The role involves user support, application system administration, and training development. Candidates should have experience in implementing support applications and liaising with vendors for system support.
Qualifications
- Experience in testing and implementing support applications in an engineering environment.
- Ability to coordinate with vendors and report system errors.
- Strong user profile management skills.
Responsibilities
- Assist in testing and implementing Aircraft Information Support Applications.
- Coordinate with vendors to resolve system errors and prioritize updates.
- Analyze user requirements and customize business processes.
Co-ordinate with IT Engineering and Aircraft Manufacturers/Vendors to implement Client/server or web based Engineering and Maintenance Applications and provide user support. Assist in implementation thereafter maintenance of Engineering and Maintenance Systems updates producing user guides and arrange training on required systems and applications.
- Assist in testing and implementing Aircraft Information Support Applications from Aircraft/Engine manufacturers with Mercator coordination and ensure timely updates of Revisions and releases.
- Coordinate with vendors / Mercator to report and resolve system errors prioritising based on functions criticality and operational impact within the contractual resolution time.
- Responsible for Application system Administration and user profile management
- Liaising with Engineering users to develop new functional requirements evaluate impact on user productivity vs costs involved procedural changes and develop user guides.
- Support Engineering Systems in implementation of PC or Client /Server based applications updating new releases in-house development of required functionalities and ensure serviceability of computer related equipment/peripherals in EK Engineering.
- Act as a focal point for Engineering and IT for Engineering application support - liaising with system related problems with third party vendors in trouble shooting and bug fixing.
- Analyze user requirements assessing business impacts and benefits customizing / re-engineering business processes additional Hardware /Software requirements and also providing Reports or presentations related to chosen application.
- Training - Evaluate user training needs develop training material arrange or provide in-house training. Focal and Trainer for all Digital documents on Engineering server.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.