Senior IT & Contact Center Systems Administrator

KAVAK; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company in Dubai is seeking an experienced IT Support / System Administrator to oversee system administration for Edge Devices, PBX, and network support across local offices. The successful candidate will have a Bachelor's degree and 3+ years of experience in IT support, with expertise in Cloud solutions and contact center environments. You will play a pivotal role in ensuring reliable communication and optimal technology performance throughout the organization.

Qualifications

• 3+ years of proven experience as an IT Support / System Administrator.
• Strong knowledge of Cloud and On-Premise Contact Center Solutions.
• Experience with monitoring server health and addressing performance issues.

Responsibilities

• Install, configure, and maintain Edge Device for optimal performance.
• Administer and manage PBX and PRI lines for telecommunication.
• Troubleshoot network connectivity issues and optimize performance.
• Provide IT support for local offices and ensure reliable connectivity.

Skills

System administration

Cloud solutions knowledge

Telecommunication management

Network troubleshooting

Device management

Education

Bachelor's degree in computer science or related field

Tools

Genesis

Avaya

Job description

A leading technology company in Dubai is seeking an experienced IT Support / System Administrator to oversee system administration for Edge Devices, PBX, and network support across local offices. The successful candidate will have a Bachelor's degree and 3+ years of experience in IT support, with expertise in Cloud solutions and contact center environments. You will play a pivotal role in ensuring reliable communication and optimal technology performance throughout the organization.