Hotel jobs in United Arab Emirates

EOE/AA/Disabled/Veterans

A Spa Therapist with Waldorf Astoria Hotels & Resorts is responsible for providing a wide range of spa services including massage therapies and body treatments. This position aims to provide tailored high‑end experiences that adhere to the hotels luxury standards and create an unforgettable guest experience.

As a Spa Therapist you are responsible for managing and carrying out treatments to deliver an excellent Guest experience while helping to achieve sales targets. Specifically you will be responsible for performing the following tasks to the highest standards:

• Delivering a diverse range of spa treatments such as massages, facials, body scrubs, wraps and therapeutic services in accordance with the hotels premium standards.
• Conducting personalized consultations with guests to understand their unique needs and customizing treatments accordingly.
• Ensuring treatments are carried out in a professional, hygienic and comfortable manner for every guest.
• Offering a comprehensive wellness experience and providing expert advice on after‑care and home‑care products.
• Staying well‑informed about spa products and services actively promoting retail sales and enhancing guest engagement.
• Ensuring treatment rooms and spa facilities are consistently clean, organized and well‑stocked.
• Adhering to strict health and safety guidelines including proper sanitization and sterilization procedures.
• Maintaining a high level of professionalism through appropriate grooming, communication and etiquette.
• Keeping up to date with industry trends, new wellness techniques and emerging treatments to enhance the service offerings.
• Collaborating with the spa reception team to manage guest appointments and ensure a seamless experience.
• Actively promoting spa services, packages and offers to increase bookings and revenue.
• Addressing guest inquiries, concerns and requests promptly and courteously ensuring satisfaction.
• Supporting team goals through collaboration to meet sales and service objectives.
• Participating in ongoing training and development to continually refine skills and maintain service excellence.
• Demonstrating expertise in various therapies such as aromatherapy, reflexology and hydrotherapy to enhance guest experiences.
• Customizing treatments for specific needs including prenatal massages, deep‑tissue therapy and post‑sports recovery.
• Assisting with inventory management to ensure adequate stock of oils, creams and spa essentials.
• Working alongside spa management to design and introduce new treatment menus and wellness programs tailored to guest preferences.

A Spa Therapist serving Waldorf Astoria Hotels & Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviors, skills and values that follow:

• A minimum of 35 years of experience as a Spa Therapist in a luxury spa hotel or similar upscale environment.
• Certification or diploma in Massage Therapy, Aesthetics or a related wellness field.
• Proficiency in a diverse range of spa treatments including various massage techniques, facials and body therapies.
• Strong interpersonal and communication skills to interact with guests in a professional and approachable manner.
• Ability to customize spa experiences to meet individual guest needs ensuring relaxation and rejuvenation.
• Indepth knowledge of spa products with the ability to make tailored retail recommendations to guests.
• Dedication to maintaining a pristine, organized and luxurious spa setting.
• Flexibility to work varied shifts including weekends and holidays in accordance with the spa's operational requirements.
• Passion for promoting wellness, self‑care and delivering exceptional service.
• Positive “can‑do” attitude with a commitment to customer satisfaction.
• Excellent grooming standards and attention to professional presentation.
• Adaptability to handle diverse work situations and changing demands.
• Capability to work independently or as part of a team to achieve spa goals.
• Resilience in managing stress and maintaining composure in high‑pressure environments.

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.