Front Desk Team Lead | Guest Experience Coach

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a passionate individual to lead their reception team. You will manage guest check-in/check-out and ensure exceptional service standards are maintained. Ideal candidates will have at least a year of experience in hotel reception, and proficiency in English and preferably Arabic. This role offers competitive benefits including medical insurance and career development opportunities in a supportive environment.

Benefits

Competitive salary package

Medical insurance including dental

Work-life balance

Qualifications

• Minimum of 1 year experience leading a reception team in a branded hotel.
• Strong customer-oriented approach.
• Ability to work under pressure and lead a team.

Responsibilities

• Train and coach colleagues for exceptional service.
• Handle guest check in and check out procedures appropriately.
• Manage reservations and payments accurately.
• Resolve guest issues to maintain high customer service standards.

Skills

Customer service passion

Advanced English

Proficiency in Arabic

Organizational skills

Attention to detail

Tools

Opera (PMS)

Microsoft Office

Job description

A leading hotel chain in Dubai is seeking a passionate individual to lead their reception team. You will manage guest check-in/check-out and ensure exceptional service standards are maintained. Ideal candidates will have at least a year of experience in hotel reception, and proficiency in English and preferably Arabic. This role offers competitive benefits including medical insurance and career development opportunities in a supportive environment.