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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
The Diagnostic Master Technician is responsible for inspecting, diagnosing, and repairing vehicles using advanced diagnostic tools. The goal of this role is to provide an exceptional customer experience and improve retention while ensuring compliance with industry standards.

What You Will Do

• Achieve overall productivity targets set by management
• Perform diagnosis, general repair, periodic maintenance, and accessories fitment as per the repair manual
• Ensure 100% compliance with the Fix It Right process and meet Fix It Right targets
• FollowHealth & Safety Work Procedures with 100% compliance
• Ensure quality and accuracy in Electronic Vehicle Check reporting
• Support Technical Advisors with advanced repair on hybrid, petrol, diesel, and hydrogen-powered vehicles
• Assist in data capture for Repair Support Requests, perform quality checks, and conduct road tests
• Create Electronic Warranty Approval Requests in the Dealer Management System
• Conduct on-the-job training for Technicians and Diagnostic Technicians
• Use special service tools and general tools inventory correctly and responsibly
• Work with Controllers and Technical Advisors to deliver vehicles on time based on advisor promises or customer demand
• Collaborate daily with Team Leaders, Pro Technicians, and Diagnostic Technicians to support technical skill development

Required Skills to Be Successful

• Diploma or technical certification (ITI NCVT Certificate or ITC)
• Diagnostic Master Technician certification from an Automotive Academy
• 5–7 years of experience as a Diagnostic Technician (retail automotive experience preferred)
• Valid UAE driving license
• Manual dexterity, technical, mechanical, and advanced computer skills
• Ability to work independently with minimal supervision
• Strong problem-solving skills and attention to detail
• Ability to read and interpret safety rules, operating instructions, repair manuals, and wiring diagrams
• Familiarity with quality control processes to ensure accuracy and prevent rework
• Resilience, motivation, and commitment to personal development
• Excellent communication skills in English
• Strong analytical and diagnostic thinking
• Ability to work effectively in multicultural teams

About the Team

You will be part of a high-performing team including Technical Advisors, Controllers, Team Leaders, and Diagnostic Technicians. The team works collaboratively to deliver quality service and ensure customer satisfaction.

What Equips You for the Role

Your extensive hands-on experience as a Diagnostic Technician, combined with relevant certifications and a strong customer service orientation, prepares you well for this role. Your independence, technical expertise, and problem-solving skills are key strengths that will contribute to the team’s success.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.