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A Great Stay Starts at Premier Inn

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipe line of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet!

Job Description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will help you manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reports.

Main Responsibilities Include

1. Greet and welcome guests, visitors, and suppliers, answering telephone calls and providing a warm, timely welcome in line with our brand standards.
2. Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area to ensure accurate information is provided to guests.
3. Ensure payments are made according to cash handling procedures and process accurately and efficiently all reservations and cancellations.
4. Identify corporate leads and build long-term relationships.
5. Drive online name mentions and promote customer feedback.
6. Understand online guest feedback and explore options for improvement.
7. Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and reception stationery.
8. Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery.
9. Ensure the safety of all guests in line with safety procedures and guidelines.
   
   

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests
  
  

You must have / be-

• A minimum of one-year experience as a Hotel Receptionist in the Front Office department of a hotel.
• Knowledge of Opera (PMS)
• Arabic Language - speaking, writing, and reading
  
  

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work-life balance.

Along with this, we have many examples of how those that work with us have grown and developed their careers throughout our company. So if you are committed and driven and want to develop into other areas, then we will support you to do this.

At Premier Inn, we know the importance of creating a culture that brings the experience to life for both our customers and our team, supported by strong company values. We employ people who not only believe in our values but also have the passion to live and breathe them, always putting the customer at the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We emphasize a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, then please click on the "I'm interested" button and join the team!