Cycling Tour Guide jobs in South Africa

About the Job:

• Greet and acknowledge all guests with warm welcome and smile. Answer inquiries about their needs and assist them as necessary in polite manner following Jumeirah Standards
• Take food & beverage orders and run food & drinks. Complete Day-to-day activities in line with instructions, guidelines, and standard operating procedures
• Set up and pack down the restaurant and bar area following service periods. Set up marquees, arrange tables and assist with the preparation of event spaces as needed
• Maintain cleanliness of work areas and assigned station as per established policies and standards throughout the day, practicing clean-as-you-go procedures
• Complete closing duties, including storing all reusable goods, cleaning all equipment and areas, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist
• Act as an effective link between the kitchen and service areas to ensure smooth operations and meet services standards
• Provide hands-on support to the Chefs and Asst. Outlet Manager on all areas of their assigned duties
• Ensure that high standard of personal hygiene and grooming are strictly observed and followed. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
• Ensure the guests of the outlet experience an enjoyable and memorable byfollowing the outlet sequence of service
• Develop and maintain positive working relationships with others; support team to reach common goals and listen and respond appropriately to Supervisor’s directions
• Handle guests’ inquiries in a courteous and efficient manner and report guest complaints or problems to the Team Leaders if no immediate solution can be found
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence thus providing excellent and memorable service to our Guests
• Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls
• Perform related tasks and duties as assigned and deemed responsible by management

Qualifications

• Higher Secondary School certificate or Country specific certification

Competencies

• Strong communication and interpersonal skills
• Knowledge of food and drink pairings, wine pairings, spirits & cocktails
• Strong customer service orientation
• Adaptability and appreciation of cultural diversity
• Team Player with accuracy and attention to detail
• Reliable, Honest and Sincere showing high level of energy
• Ability to multitask & work well under pressure