Front Desk & Guest Services Specialist

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel brand in the United Arab Emirates seeks a dedicated Receptionist to manage guest check-ins, ensure guest satisfaction, and coordinate with various hotel departments. Ideal candidates will have experience in 5-star hotels and possess strong customer service and communication skills. The position requires proficiency in Microsoft Office and the Opera system, along with the ability to work flexible hours in a professional manner. Join our team to deliver exceptional hospitality.

Qualifications

• Experience as a Receptionist in 5-star Hotels.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.

Responsibilities

• Evaluate hotel occupancy and coordinate with departments to ensure guest satisfaction.
• Manage and greet all guests and resolve requests.
• Perform check-in and check-out of guests using the Opera system.

Skills

Customer-service experience

Data Entry experience

Multi-tasking

Time-management

Proficient in Microsoft Office

Proficient in Opera system

Russian / Arabic speaker

Strong communication skills

Job description

A leading luxury hotel brand in the United Arab Emirates seeks a dedicated Receptionist to manage guest check-ins, ensure guest satisfaction, and coordinate with various hotel departments. Ideal candidates will have experience in 5-star hotels and possess strong customer service and communication skills. The position requires proficiency in Microsoft Office and the Opera system, along with the ability to work flexible hours in a professional manner. Join our team to deliver exceptional hospitality.