First-Line Application Support Engineer — Fast Troubleshooting
Migrate
Abu Dhabi
Presencial
AED 120.000 - 200.000
Jornada completa
Ayer
Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A technology support company in the UAE is looking for an Application L1 Support Engineer to provide first-level technical support for software applications. The role involves troubleshooting issues, managing incidents using ticketing systems, and providing guidance to users. Ideal candidates will have a Bachelor's degree in Computer Science and 5 years of relevant experience, along with excellent communication skills.
Formación
5 years of experience in technical support or a similar role.
Basic understanding of software applications, databases, and operating systems.
Ability to work under pressure and manage multiple tasks simultaneously.
Responsabilidades
Serve as the first point of contact for user-reported issues.
Log, track, and manage incidents using ticketing systems.
Diagnose and resolve application-related issues.
Conocimientos
Excellent communication and interpersonal skills
Strong problem-solving and analytical abilities
Proficiency in troubleshooting tools and techniques
Educación
Bachelor's degree in Computer Science or Information Technology
Herramientas
Jira
ServiceNow
Descripción del empleo
A technology support company in the UAE is looking for an Application L1 Support Engineer to provide first-level technical support for software applications. The role involves troubleshooting issues, managing incidents using ticketing systems, and providing guidance to users. Ideal candidates will have a Bachelor's degree in Computer Science and 5 years of relevant experience, along with excellent communication skills.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.