Customer Service Agent ofertas em United States

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.

Job Purpose

Develops, maintains and strengthens business relationships with fleet customers, government departments and explores business opportunities with them to achieve sales targets and customer satisfaction standards. Ensures achievement of the budgeted gross profits for the fleet department.

Job Responsibilities

• Calls on and visits target accounts to introduce the company’s products.
• Evaluates customer requirements and needs, and negotiates with the customers to finalize the deal.
• Keeps abreast with tender requirements, attends bids proposals and ensures requirements are met to close the deal.
• Maintains personal contact with fleet accounts to solicit, acquire and maintain business relationships
• Attends to customer calls and ensures customer queries and requirements (i.e. quotation) are attended to within the set standards of sales procedures.
• Provides fleet status reports (daily, weekly, monthly) as and when required by the National Sales Manager to ensure necessary actions are taken.

Ensures that delivery process requirements are met in order to ensure customer satisfaction :

• 1. Ensures all related documents and necessary paperwork are completed
• 2. Advises customers on requirements for bank / insurance approvals
• 3. Coordinates with Service or person-in-charge for pre-delivery inspection (PDI) and timely delivery.
• Maintains a fleet tracking system to maintain an up-to-date customer profile and contact status to ensure customer satisfaction and encourage repeat or referral business
• Monitors fleet customer needs and service requirements and coordinates with the Sales Manager to ensure that customer requirements are attended to
• Keeps himself abreast with product information, features, accessories, market / competitor information in order to provide the necessary information to customers and aid them in their buying decisions
• Provides feedback to Sales Manager on market conditions, competitive products, policies, distribution activities, advertising initiatives, etc. that will aid decisions on sales strategies.

Job Requirements

Qualifications

Diploma / Bachelor’s degree preferably with an automobile background

Experience

8 years of sales experience within the automotive industry gained through progressive roles, out of which 2 years must involve supervisory sales operations and team leading.

Knowledge & Skills

• Valid UAE Driving License
• Excellent negotiation skills and influencing skills
• Strong knowledge of product and market
• Sound financial awareness and business acumen
• Relationship Management Skills
• Excellent presentation skills
• Written and verbal communication in English and Arabic (other regionally spoken languages would be an added advantage)

Proficient in MS Word, Excel, PowerPoint

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.

This job has been sourced from an external job board.