Customer Service Advisor jobs in United States

As a successful CO+I CE Field Service Engineer, your success will be measured by:

• Ensuring compliance with data center business units and service-level policies.
• Engaging with appropriate teams and resources to execute tasks or projects.
• Managing programs associated with your area of responsibility.
• Demonstrating conscientiousness on cost adherence, keeping costs reasonable, and contributing to staying within budget.
• Following and adhering to safety and security policies and procedures, reporting immediately any issues or concerns.
• Participating in Root Cause Analysis (RCA) processes as appropriate.

• Maximizing Critical Environment (CE) availability in collaboration with landlord partners at leased datacenters to ensure operational efficiency.
• Overseeing the day-to-day operations and maintenance of mechanical and electrical equipment, including reviewing MOP/SOP/EOP, conducting RCAs, FMEAs, change governance, and risk mitigation.
• Reducing high-impact and human-error CE incidents annually.
• Delivering on cost and energy efficiency initiatives.
• Supporting emergency preparedness and response plans, acting as an escalation point for facilities-related issues.
• Coordinating, planning, scheduling, and supervising CE audits and compliance verifications.
• Ensuring routine reporting for effective management and analysis of Power, Temperature, Humidity, and SLA monitoring.
• Establishing and strengthening relationships with Engineering Groups and Landlord partners, contributing to MBRs and QBRs.
• Collaborating with regional and global peers to share best practices across the datacenter portfolio.

• Sharing best practices and assisting others in learning roles, processes, and procedures.
• Providing mentorship across data centers for specific expertise.
• Seeking training opportunities aligned with business interests and personal career goals.
• Suggesting risk reduction strategies for maintenance activities and accommodating scheduling needs.
• Proposing improvements based on understanding and experience.
• Contributing to a positive team environment by adopting best practices and participating constructively in meetings and collaborations.

• Holding oneself accountable for end-to-end service quality, including availability, safety, security, and customer experience, aligned with management priorities.
• Supporting the escalation of issues to the appropriate owner.

Required Qualifications:

• High School Diploma or equivalent AND 2+ years of industry experience in a datacenter or critical environment facility, OR
• 3+ years of industry experience with college coursework.

Background Check Requirements:

• Ability to meet security screening requirements, including Microsoft Cloud Background Check upon hire/transfer and every two years.

Preferred Qualifications:

• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU).
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services.
• Experience working on large-scale CE projects.
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. Reasonable accommodations are available for applicants with disabilities. Benefits and perks may vary depending on employment nature and location.