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Job summary
A leading financial services provider in the UAE is seeking a Call Center Agent to support clients with their stock brokerage accounts. This role involves handling client inquiries and educating them about trading platforms. The ideal candidate must have excellent communication skills and a solid understanding of stock market principles. Arabic and English fluency is required. This is a fresh graduate position located in RAK.
Qualifications
- Previous experience in a call center, customer service, or stock brokerage environment.
- Good presentation skills and product knowledge.
- Ability to work under pressure.
Responsibilities
- Handle incoming client inquiries via phone and email.
- Assist clients with account-related issues.
- Educate clients on trading platforms.
- Resolve client complaints professionally.
Skills
Tools
Role: Call Center Agent - Fresh Graduates Only ( UAEN)
Location: RAK
Role Purpose:
The Call Center Advisor will handle inbound and outbound calls providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills a strong understanding of stock market principles and a passion for helping clients achieve their financial goals.
Key Accountabilities of the role
- Handle incoming client inquiries via phone and email providing accurate and timely information about our services and products.
- Assist clients with account-related issues including account setup maintenance and troubleshooting.
- Educate clients on the use ADIB Securities trading platforms and tools.
- Resolve client complaints and issues in a professional and courteous manner escalating complex cases to supervisors when necessary.
- Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
- Collaborate with other departments such as Client Services Compliance Sales and Operations to ensure a seamless client experience and resolve complex issues.
- Participate in team meetings and training sessions to stay updated on company policies and procedures.
- Previous experience in a call center customer service or stock brokerage environment.
- Knowledge of stock market principles and trading platforms.
- Good presentation skills poise and product knowledge.
- Strong time-management and communication skills.
- Knowledge of Word and PowerPoint.
- Ability to work under pressure.
- Fluent in Arabic Language and English
Unclear Seniority
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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