Business Banker jobs in United Arab Emirates
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Job summary
A leading bank in the UAE is seeking a Universal Banker to provide exceptional customer service in the Dubai Hills Mall Branch. The candidate will need to proactively identify and meet customer needs while offering various banking products and services. Applicants must be UAE Nationals and possess knowledge of banking regulations and operational policies. This role highlights the importance of customer interactions to ensure transactions and services are delivered efficiently.
Qualifications
- Knowledge of ADIB’s Operational Policies & Procedures.
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
- Fair knowledge of service standards.
Responsibilities
- Provide prompt and efficient service to all walk-in customers.
- Proactively identify customer needs and proactively offer relevant Products and Services.
- Respond to Customer inquiries, concerns and resolve issues effectively.
Skills
This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
This role is a combination between Helpdesk & CRO under Branch development concept.
- Provide prompt and efficient service to all walk-in customers
- Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services as below
- Liability Onboarding
- Covered Card
- Debit Card Inquires
- Accounts General Inquiries
- Sending SMS to customers
- Police Letter – Returned Cheques
- Dispute Services
- Standing order Setup/Cancellation/Amendment
- Funds Transfer/ Telex Transfer
- Installment Postponement
- Certificate Issuance
- E-Statement Issuance
- Returned Cheque Services (Receive, Deliver, and send to CCU)
- Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
- Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
- Perform any other responsibilities entrusted by Branch management from time to time.
- Knowledge of ADIB’s Retail & Institutional Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
This position is for UAE Nationals only.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.