Relationship Banker.Injaz - RBG - Loan DST - DXB.Retail Banking Group

Mashreq Bank PSC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is seeking a Sales Associate to meet monthly sales targets and present personal banking products. The ideal candidate will have a minimum of 2 years of banking sales experience and a graduate degree. Responsibilities include conducting marketing activities, ensuring compliance with regulations, and participating in team activities. This role emphasizes customer service and ethical conduct in all transactions.

Qualifications

• Minimum 2 years banking sales experience.
• Basic knowledge of Retail Banking products and service policies.

Responsibilities

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments and maintain standards in communications.
• Present personal banking products and services ethically.
• Conduct Kiosk activities and other marketing efforts.
• Ensure compliance with bank policies and KYC regulations.

Skills

Sales confidence

Verbal and written communication

Persistence

Education

Graduate from any discipline

Job description

Responsibilities

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
• Conduct micro marketing activities that include Kiosk activities and other direct marketing activities.
• Handle objections with a view to getting the customer to buy or company to transfer payroll.
• Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third‑party channel interactions.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.

Decision Making Authority & Responsibility

• Ensure the highest ethics, standards and integrity are followed and immediately escalates any suspected or actual breaches to Senior Management, Governance, as may be required.
• Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.

Knowledge, Skills and Experience

• Sales profile that require confidence, persistence, personality and verbal written
• Basic knowledge of products, service policies and processes of Retail Banking.
• Graduate from any discipline with 2 years banking sales experience.