Universal Banker

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking a Universal Banker to provide exceptional customer service in the Dubai Hills Mall Branch. The candidate will need to proactively identify and meet customer needs while offering various banking products and services. Applicants must be UAE Nationals and possess knowledge of banking regulations and operational policies. This role highlights the importance of customer interactions to ensure transactions and services are delivered efficiently.

Qualifications

• Knowledge of ADIB’s Operational Policies & Procedures.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• Fair knowledge of service standards.

Responsibilities

• Provide prompt and efficient service to all walk-in customers.
• Proactively identify customer needs and proactively offer relevant Products and Services.
• Respond to Customer inquiries, concerns and resolve issues effectively.

Skills

Knowledge of ADIB’s Retail & Institutional Banking products & services

Knowledge of UAE banking practices

Computer skills

Job description

Role: Universal Banker

Location: BR-Dubai Hills Mall Branch, Dubai

Role Purpose:

This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.

This role is a combination between Helpdesk & CRO under Branch development concept.

Key accountabilities of the role:

• Provide prompt and efficient service to all walk-in customers
• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding
• Covered Card

Services:

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customers
• Police Letter – Returned Cheques
• Dispute Services
• Standing order Setup/Cancellation/Amendment
• Funds Transfer/ Telex Transfer
• Installment Postponement
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / technical knowledge required for this role:

• Knowledge of ADIB’s Retail & Institutional Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

This position is for UAE Nationals only.