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Senior Field Service Engineer - PQ
Job summary
A global power management company is seeking experienced professionals to provide top-notch service for its installed base products in Dubai. The ideal candidate will manage a team, perform UPS commissioning, service, repairs, and ensure customer satisfaction. With over 10 years of experience in electrical engineering, the candidate must have skills in UPS systems, customer focus, and excellent communication abilities. Join us to make a significant impact in a dynamic environment.
Qualifications
- 10+ years of experience required.
Responsibilities
- Provide first class service for Eaton installed base products.
- Perform UPS commissioning, service, repairs and maintenance.
- Ensure maximum customer satisfaction and loyalty.
- Support customers with technical questions.
- Participate in mandatory training and maintain compliance with Eaton policies.
Skills
Education
To provide first class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty. The primary function of the role is to perform UPS commissioning, service/repairs and periodic maintenance for Eaton Install base. You will be working on Eaton UPS´s including the scope from small 1-phase UPS to large data center UPS´s up to 1700kVA. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law). Responsilities over the service request realization (timing, effectiveness) and service sales budget realization.
Responsible for Service enginners team and performing commissioning, service, repair and preventive maintenance on Eaton´s Installed Base/products.
Proactively be involved in scheduling and planning of works for the FSEs
Actively support and work to be in line with goals and performance KPI´s.
Secure timely reporting and technical reports are done in connection to each individual work.
Attending all mandatory trainings provided in accordance with Eaton policy.
Working and acting in line with Eaton guidelines, processes and code of ethics.
Cooperate with Project Managers in projects supporting in plannnig and commissioning scheduling.
Offer support for high profile clients, providing technical advice and attending site visits as required.
Maintain direct links with business units (HPO) in technical issues.
Actively support Eaton´s Environment, Health & Safety culture.
Associate Enginner in Electrical
10+ years of experience
UPS 1-phase/3-phase systems, Battery backup, emergency supply.
Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.