Client Relationship & Service Lead

22333 Citibank N.A. UAE - GCB Multiple Ledger; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global financial institution in Dubai is seeking a Service Relationship Associate to lead customer service initiatives. This role involves managing client relationships, resolving inquiries, and ensuring compliance with operational guidelines. The ideal candidate has 3-5 years of relevant experience, excellent communication skills, and a strong understanding of customer needs. Join us to evolve your career and make a meaningful impact in customer service.

Qualifications

• 3-5 years of relevant experience in customer service.
• Proficient knowledge of basic bank products, preferred.
• Good time management and work integrity required.

Responsibilities

• Manage client account relationships and resolve inquiries.
• Advise customers to enhance relationships and product penetration.
• Ensure compliance with operational risk mitigants and policies.

Skills

Customer Service experience

Effective communication skills

Influencing and relationship management skills

Quick learner

Team player

Job description

A global financial institution in Dubai is seeking a Service Relationship Associate to lead customer service initiatives. This role involves managing client relationships, resolving inquiries, and ensuring compliance with operational guidelines. The ideal candidate has 3-5 years of relevant experience, excellent communication skills, and a strong understanding of customer needs. Join us to evolve your career and make a meaningful impact in customer service.