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Hospitality Call Centre Agents
Job summary
A hospitality staffing agency is seeking English-speaking Agents based in Gauteng, South Africa. The role demands delivering exceptional service through various channels and managing the complete guest journey. Candidates must have experience with IT applications and flexibility for rotating shifts. This position offers a competitive package including basic salary, incentives, and allowances.
Benefits
Qualifications
- Must be fluent in English.
- Prior experience with CRM and booking platforms is essential.
- Must be flexible for rotating shifts including weekends.
Responsibilities
- Manage the complete guest journey.
- Deliver best-in-class luxury service via phone, video chat, email, live chat, or in-person.
- Cultivate strong relationships with global Travel Advisors and guests.
- Offer feedback to enhance customer support processes.
Skills
Tools
English-speaking Agents
- Manage the complete guest journey
- Deliver best-in-class luxury service via phone, video chat, email, live chat, or in person.
- Cultivate strong relationships with global Travel Advisors and guests.
- Act as an expert in our CRM and booking platforms
- Offer feedback and suggestions to enhance customer support processes and service excellence.
- Language fluency in English
- Previous experience with IT applications including CRM software & booking platforms
- Flexibility to work full-time on rotating shifts, including weekends, to support global clientele.
- A genuine interest in global travel and destinations.
- Basic : R 15,900
- Incentive : R 4,400 (max)
- Night Shift Allowance : R 2,121.39
- Transport Allowance : R 2,168
- Medical Aid / Insurance (max : R1,100)
- Pension Fund : 10%
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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