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Jobs in Pietermaritzburg, South Africa

Complaints Support Specialists

CXP are now part of the Huntswood Group

KwaZulu-Natal
On-site
ZAR 200,000 - 300,000
14 days ago
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Inbound Sales & Service Advisor -Repair Booking

CXP are now part of the Huntswood Group

KwaZulu-Natal
On-site
ZAR 50,000 - 200,000
14 days ago

Junior Network Engineer

First Technology Pty Ltd

KwaZulu-Natal
On-site
ZAR 200,000 - 300,000
14 days ago

Traineeship voor store management

Parfumerie Douglas Nederland

eMadlangeni Local Municipality
On-site
ZAR 200,000 - 300,000
15 days ago

Graduate Pragramme - OHS/Sustainability/Environmental/Business Administration - December 2025 Intake

Boxer Superstores

KwaZulu-Natal
On-site
ZAR 200,000 - 300,000
15 days ago
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Store Manager

Ntice Search Solutions

Howick
On-site
ZAR 400,000 - 500,000
30+ days ago

Assistant Store Manager

Ntice Search Solutions

Howick
On-site
ZAR 400,000 - 500,000
30+ days ago

Financial Planner : Pietermaritzburg, New Castle, Ladysmith & surrounding areas

Sanlam Limited

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago
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Senior Structural Detailer: Tekla & AutoCAD Expert

The Legends Agency

Pietermaritzburg
On-site
ZAR 350,000 - 550,000
30+ days ago

Vacancy in Pietermaritzburg South Africa

Cosin

Pietermaritzburg
On-site
ZAR 300,000 - 400,000
30+ days ago

Commissioned Financial Adviser (Pietermaritzburg/ Greytown/ Howick)

Old Mutual

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Emergency Dept Unit Manager — Lead Care & Teams

The Legends Agency

Pietermaritzburg
On-site
ZAR 650,000 - 780,000
30+ days ago

Dental Therapist | Pietermaritzburg, Kzn

MedE Recruit

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Dentist | Pietermaritzburg, Kzn

MedE Recruit

Pietermaritzburg
On-site
ZAR 500,000 - 600,000
30+ days ago

Creative Lead / Designer

Pronel Personnel

Pietermaritzburg
On-site
ZAR 550,000 - 700,000
30 days ago

Marketing Project Coordinator

Pronel Personnel

Pietermaritzburg
On-site
ZAR 600,000 - 800,000
30 days ago

CAD Technician / Estimator

Pronel Personnel

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Assistant Store Manager — Team Leadership & Store Excellence

Ntice Search Solutions

Howick
On-site
ZAR 400,000 - 500,000
30+ days ago

Candidate Attorney - 2026

Pronel Personnel

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

CCTV Technician

Pronel Personnel

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Bond Paralegal

Pronel Personnel

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Customer Service Hero

Zasttra (Pty) Ltd.

Pietermaritzburg
On-site
ZAR 50,000 - 200,000
30+ days ago

Product Development and Sourcing Coordinator

Pronel Personnel

Pietermaritzburg
On-site
ZAR 300,000 - 400,000
30+ days ago

Short Term Insurance Administrator

Pronel Personnel

Pietermaritzburg
On-site
ZAR 250,000 - 350,000
30+ days ago

It Support Engineer – Level 2

Pronel Personnel

Pietermaritzburg
On-site
ZAR 300,000 - 400,000
30+ days ago

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Complaints Support Specialists
CXP are now part of the Huntswood Group
KwaZulu-Natal
On-site
ZAR 200 000 - 300 000
Full time
14 days ago

Job summary

A leading customer support firm in KwaZulu-Natal is seeking Complaints Support Specialists to handle customer complaints and provide excellent service via phone and email. The role requires strong communication skills and familiarity with complaint handling processes. Candidates should have a National Senior Certificate and 1-2 years of experience in the insurance sector. This position offers opportunities for professional growth within a supportive environment.

Qualifications

  • Proven experience in the insurance space/FSP Campaign (International Campaigns) 1-2 years.
  • Clear Credit and Criminal record.
  • Exceptional ability to use Microsoft Office packages including Word, Excel & PowerPoint.

Responsibilities

  • Handle inbound and outbound calls answering queries about motor finance products.
  • Support complaint investigations by managing correspondence, records, and reporting.
  • Ensure compliance with FCA regulations and company standards.
  • Communicate professionally with customers and internal teams.
  • Assist with identifying trends and root causes.

Skills

Communication Skills
Regulatory Awareness
Customer Focus
Administrative Competence
Analytical Ability

Education

National Senior Certificate (Grade 12)/Matric with Maths & English

Tools

Microsoft Office
Job description

We’re Hiring: Complaints Support Specialists

We’re looking for a detail-driven and customer-focused professional to support our complaints process across multiple areas, including administration, product/service complaints, and telephony.

You will deliver first-class customer service via telephony and email, supporting customers with empathy, active listening, and clear communication. Your focus will be on complaints handling and administration. High levels of engagement and professionalism are essential. As the project develops, you may receive additional training to handle more complex complaint investigations, offering opportunities for growth.

What you’ll be doing:
  • Handle inbound and outbound calls answering queries about motor finance products and processes
  • Support complaint investigations by managing correspondence, records, and reporting.
  • Ensure compliance with FCA regulations, Consumer Duty, and company standards.
  • Communicate professionally with customers, dealers, and internal teams.
  • Assist with identifying trends and root causes to improve processes.
What we’re looking for:
  • Strong written and verbal communication skills.
  • Excellent organisational and administrative ability.
  • Customer service orientation with a professional telephone manner.
  • Familiarity with complaint handling processes (motor finance experience desirable).
  • Proficiency in Microsoft Office.
Minimum Job Requirements
  • National Senior Certificate (Grade 12)/Matric with Maths & English
  • Clear Credit and Criminal record
  • 1- 2 years’ Proven experience in the insurance space/FSP Campaign (International Campaigns)
  • Exceptional ability to use Microsoft Office packages including Word, Excel & Powerpoint.
Required Skills
  • Communication Skills: Excellent written and verbal communication, including professional correspondence and telephony.
  • Regulatory Awareness: Familiarity with FCA regulations
  • Customer Focus: Experience in a customer centric environment, professionalism, and delivering fair outcomes for customers.
  • Administrative Competence: Accurate record-keeping, database management, and SLA adherence.
  • Analytical Ability: Identifying trends, root cause analysis, and risk escalation.
CoreBehavior

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should align to our 6 Fundamental Values:

  • Bring Your “A” Game
  • Strive For Greater
  • Enable and empower all employees
  • Do the right thing
  • Own it
  • Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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