Vacantes en Gqeberha, Sudáfrica

Senior Provisioning Coordinator

Are you the kind of person who thrives on turning complexity into seamless customer experiences?

Do you know fibre provisioning like the back of your hand and love saving the day for customers on the fence?

If you're a strategic thinker, a born problem-solver, and ready to take the lead in streamlining operations and keeping customers connected, this might be the role for you.

We're brsk.

We're customer obsessed and proud, but don't just take our word for it.

We've got a score of 4.6 on Trustpilot with our customers showing you just how we go the extra mile.

We're a UK-based, award-winning full fibre broadband provider rolling out up to 2 gigabit per second broadband to homes across the UK.

We have quickly become one of the fastest-growing alternative networks (Altnets) in the UK, already reaching over , homes.

Each team member has a voice and contributes to building our company.

Our recent employee engagement scores are as high as 88%, indicating that our teams feel connected and empowered.

We're looking for a Senior Provisioning Coordinator to manage our fibre provisioning process with confidence, empathy, and attention to detail.

You will ensure smooth service delivery, handle at-risk customer situations, and drive continuous improvement.

This role involves managing processes and crafting customer experiences that foster satisfaction and connectivity.

• Oversee the full fibre provisioning journey from order to activation.
• Engage with customers at risk of cancellation, understand their concerns, and provide solutions.
• Manage and optimize dialer campaigns for effective messaging.
• Collaborate with sales, tech, and support teams to improve processes.
• Analyze data to identify operational opportunities.
• Handle complex escalations professionally.
• Support and mentor junior coordinators.
• Maintain documentation and contribute to reporting and process improvements.

• Experience in fibre provisioning, telco operations, or service delivery.
• Skilled in 'save' conversations, listening, and empathy.
• Experience with dialer systems and campaign optimization.
• Strong communication skills.
• Detail-oriented with a data-driven approach.
• Ability to work independently in a fast-paced environment.
• Familiarity with CRM tools and provisioning platforms.
• Leadership or mentoring experience is a plus.
• Understanding of fibre network technology and provisioning systems.

This is a remote-first role, primarily work-from-home.

Requirements include a reliable laptop, strong fibre internet connection, noise-cancelling headset, and a quiet workspace.

Connectivity allowance will be provided for internet expenses.

Location: Occasional in-person meetups and training in Johannesburg, so proximity is preferred.

Contract: Initial 3-month contract with potential for permanence based on performance.

If you're ready to deliver customer-obsessed, operationally excellent fibre experiences, apply now! This role is based in South Africa.