Jobs in Durban, South Africa

Our client is a fast-growing distribution and e-commerce company representing premium international Healthcare brands. They are expanding into the UK and need a dynamic, customer-facing individual to support operations.

This role includes customer service, order processing, telephone support, walk-in assistance, and occasional pick-and-pack duties. The person must be friendly, fast-thinking, calm, and organised.

• Assist walk-in customers professionally and warmly.
• Manage telephone calls for all company brands in South Africa and the UK.
• Handle customer support across email, telephone, WhatsApp, and other channels.
• Process all online and offline orders and send them to picking and packing.
• Manage order changes and contact customers when incorrect or unusual items are ordered.
• Support sales through walk-ins and answer customer questions confidently.
• Handle returns, collections, replacements, and refunds.
• Use Microsoft Excel and email confidently. Shopify knowledge is an advantage.
• Working hours: 8am–4pm Monday to Friday
• Optional Saturday work may be required and is paid as overtime.
• Must be outgoing, friendly, kind, respectful, and calm.
• Prior receptionist or call-handling experience preferred.
• Must show urgency when dealing with customer issues.

• Matric with at least 2 years experience within a similar role
• Excellent communication skills
• Strong telephone manner
• Computer literacy (Excel, email)
• Ability to multitask and prioritise

• Shopify experience
• E-commerce or retail operations experience