Engineer jobs in South Africa

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Reports to: Ops Manager: Onsite Operations (M/S6)

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

ICT Knowledge

Problem solving

Customer Service

Teamwork

Working with people

Following instructions & procedures

Applying expertise & Technology

Culture Match

Job Match

NQF 4: Grade 12 National Diploma

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required