Junior Infrastructure Engineer (Cape Town)

IOCO; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A tech solutions provider is looking for a Junior Infrastructure Engineer in Cape Town. This role includes providing network and EPOS support, ensuring IT systems' capacity, and maintaining close relationships with operations teams. Candidates should have solid IT skills and relevant certifications. Join to gain valuable hands-on experience in a fast-paced environment.

Qualifications

• 5 Year reference check for access to warehouses.
• Knowledge of Microsoft desktop products including Office, Office 365, particularly Outlook, SharePoint, OneDrive, and Teams.
• Understanding of IT security principles and troubleshooting methodologies.

Responsibilities

• Network support and EPOS support.
• Availability and capacity checks for IT equipment and networks.
• Troubleshooting systems and EPOS issues.
• Ensure maintenance program for EPOS systems.
• Assist with user acceptance testing (UAT).

Skills

Good interpersonal skills

Fluent in English

Very good communication skills

Self-starter

Knowledge of Microsoft Office products

Strong Windows OS experience

Troubleshooting hardware and software issues

Experience with laptops and printers

Understanding of IT security principles

Ability to travel

Education

Relevant IT certification or diploma

ITIL Certification

Microsoft certification (MS 365, MCSE, MCSA)

Job description

Are you ready to kickstart your career in IT infrastructure? We’re looking for a Junior Infrastructure Engineer to join our Cape Town-based team! This is an exciting opportunity to get hands‑on experience in maintaining and supporting the core IT infrastructure of a dynamic, fast‑paced organization.

What you’ll do: Organizational

• Network support
• Electronic Point of Sales Device (EPOS) Support
• FRS application support (Inhouse application Support)
• Desktop and user support
• Peripheral hardware and Printers
• IT Infrastructure Support

Functional

• Availability and capacity of IT equipment and systems
• Availability and capacity of networks
• Availability and capacity of user workstations and laptops
• Availability and capacity of infrastructure
• Availability and capacity of All EPOS equipment
• Availability and capacity of IT equipment and systems in warehouses
• Managing warehouse issues / concerns and liaising with operations team
• Testing the EPOS (TourPos) Application (UAT/QA/LIVE)
• Setting and updating the live EPOS (TourPos) devices
• Setting and updating crew training devices
• Working closely with PayBay (Our Payment Company)
• Troubleshooting / Investigation systems and EPOS (TourPos) Issues
• Carrying out repair work on EPOS (TourPos) devices

IT Operations

• Maintain relationship with our payment provider PayBay for software releases
• Maintain relationship with our payment provider PayBay for repairs and maintain procedures
• Maintain internal relationships with warehouse and operations teams especially during software releases
• Ownership and accountability of EPOS (TourPOS) reliability, and to put processes in place as necessary to maintain this.
• Proactive checking and servicing of EPOS (TourPOS) devices using an agreed and

Maintained checklist

• Manage daily availability of the on-board EPOS system and peripherals including
• Provide technical and user support on EPOS, in‑house application support and user workstations
• Perform daily checks of systems as instructed by manager
• Manage assigned support tickets by updating and closing tickets as required
• Ensure maintenance program for the EPOS systems, applications and constituent components are adhered to
• Ensure replacement of components before life end or if damaged or otherwise rendered inoperable
• Assist with training of operations staff processing EPOS and application support
• Assist with testing of all software and hardware systems before deployment in a live environment
• Assist with user acceptance testing (UAT) of an in‑house application and EPOS prior to roll outs of new software versions
• Provide regular reports as instructed by manager
• Undertake any other related duties as required by the line manager

Your expertise

• 5 Year reference check for Access to our warehouses
• Good interpersonal skills and Fluent in the English language
• Very good communication skills, verbal and writing
• Self-starter with initiative and enthusiasm to reach a common goal
• Knowledge of Microsoft desktop products including Office, Office 365, particularly Outlook, - SharePoint, OneDrive and Teams
• Strong Microsoft Windows operating systems experience (Windows 10 and 11)
• Knowledge of troubleshooting hardware and software issues
• Experience working with and setting up laptops, desktops and printers
• Understanding of IT security principles and troubleshooting methodologies.
• Must be able to travel international and regional
• Ability and Willingness to travel with Endorsement free travel documents
• Tax clearance

Qualifications required

• Relevant IT certification or diploma (advantageous)
• ITIL Certification (advantageous)
• Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure fundamentals) or A+, N+ qualification

Personal attributes

• Analytical methodical - logical thinker
• Able to work with attention to detail
• Problem solver innovative in a structured manner
• Objectiveness and factual reasoning
• Strong administrator and organizational abilities
• Emotionally mature, able to react to the unexpected
• Well-developed inter-personal skills and customer-oriented approach
• Ethical and honest
• Ability to cope with and handle variable workload which can be heavy at times

Other information applicable to the opportunity

• Permanent Position
• Location : Cape Town - Working Office / Remote Support to UK and Africa Warehouses and Sites