Education jobs in South Africa
Quality Control Inspector - Shopfitting Manufacturing
Level-Up
Admin Assistant - iStore The Glen, Gauteng
iStore South Africa
Early Years Apprentice: Training, Flex Hours & Perks
Banana Moon Day Nurseries
Enrollment Success Specialist
University of Fort Hare
Discover more opportunities than anywhere else. Find more jobs nowCommunity Scheme Coordinator - Path to Portfolio Manager
University of Fort Hare
Afrikaans FET Teacher: CAPS, Tech-Integrated & Values-Driven
Evolve Studio
IsiZulu FAL Senior Phase Teacher — CAPS & Values-Driven
Evolve Studio
Connect with headhunters to apply for similar jobsRegulatory Affairs Lead - Pharma Submissions & Compliance
Novartis
Regulatory Affairs Specialist | 12 Month Fixed Term Contract
Novartis
Impactful Student Recruiter — Growth & Incentives
Nclc
Performance-Driven Student Recruiter : Enrollments
Nclc
Technical Manager : Electrical (P7) (Facilities Management Division : Maintenance Services)
University Of Johannesburg
Junior Prep Deputy Head : Lead Teaching & Growth
Reddford House Schools Sa
Senior Manager - Legal and Regulatory. Group Technology
MTN Group
Cape Town: Head of University Partnerships & Growth (Hybrid)
Hyperiondev Corp
Hcp Engagement Specialist
8624B011-001C-4C52-Af8F-Fd97A688D1Eb
Private Wealth Advisor: Growth & Client Education
Fnb South Africa
Customer Recovery Agent
Job summary
A telecommunications provider in South Africa is seeking a dedicated Customer Recovery Agent in Tembisa. The role focuses on building relationships with customers and ensuring their satisfaction by addressing their concerns and analyzing feedback. The ideal candidate should have at least 6 months of customer service experience, proficiency in English and Afrikaans, and strong communication skills. This is an opportunity to contribute to customer retention strategies and effective service delivery.
Qualifications
- At least a minimum of 6-months Customer Service experience.
- Ability to work in a team.
- Strong communications skills, both written and verbal.
Responsibilities
- Analyzing and reporting on monthly NPS, contacting detractors.
- Handling all cancellations and customer queries.
- Executing special projects and maintaining customer database.
Skills
Education
Applications are invited for the Customer Recovery Agent position to be based in Tembisa.
The Customer Recovery Agent will be the facilitator of the relationships between the business and the client, building an emotional connection with the brand and their customers, achieving customer centricity. Answering customer questions and addressing concerns. Problem solving and solutions. Data analysis, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
- Analyzing and reporting on monthly NPS, contacting detractors and building reports.
- Analyzing and reporting on operational NPS, contacting detractors and building reports.
- Handling all cancellations, making contact with customers ensure proper process is followed.
- Up-selling existing customers to our Herotel packages, analyzing customer needs and suggesting new packages.
- Execution of special projects, Enigma ready, customer database clean-ups.
- Handling all customer queries directed at customer care.
- Incoming customers complaints (not linked to any other department).
- High level monitoring of tickets, send to relevant department HOD for immediate attention.
- Proactive retention on detracting customers.
- Handling all upgrades and downgrades.
- At least a minimum of 6-months Customer Service experience.
- Ability to work in a team.
- Must be a team player.
- Proficient in both English and Afrikaans.
- Strong communications skills, ability to communicate clearly, both written and verbal.
- The ideal candidate will need to be adaptable, a fast learner, and resilient in nature.
- Grade 12 is required.
- Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
- Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.