Workshop Manager

Lmp Recruit; Johannesburg; On-site; ZAR 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual with a Diploma in Business Management and extensive FMCG experience. This role involves managing technicians, scheduling their daily routes, and ensuring they are equipped with the necessary tools for success. You'll provide guidance on installations and maintenance while overseeing performance reviews and training sessions. Join a team that values efficiency and customer satisfaction, and help maintain high standards in service delivery and equipment management. If you have a passion for leadership and a keen eye for detail, this opportunity is perfect for you.

Qualifications

• 5 years of FMCG experience with retail scales and weights.
• 2 years of management experience overseeing technicians.

Responsibilities

• Schedule daily routes for technicians for repairs and deliveries.
• Provide support and training for installations and maintenance.

Skills

Business Management

MS Office

FMCG Experience

Knowledge in Retail Scales

Management Experience

Education

Diploma in Business Management

Job description

Diploma in Business Management, proficiency in MS Office, and qualified Verification Officer.

5 years of FMCG experience.

3-5 years of knowledge in retail scales and weights and measures.

2 years of management experience.

Responsibilities include:

1. Scheduling daily routes for technicians within their designated areas for repairs, deliveries, or service calls.
2. Providing support and guidance to technicians on installations, maintenance, and basic weighing equipment.
3. Assisting with the installation of software for new stores.
4. Providing or delegating online support to customers and technicians.
5. Maintaining a monthly tools checklist, including laptops, cell phones, and stock, to be completed by the first Friday of each month.
6. Ensuring technicians are equipped with the necessary tools to perform their duties.
7. Ordering and allocating new tools in a timely manner.
8. Assisting with the setup and installation of wrapping equipment.
9. Overseeing quotes for repairs and service work on wrapping equipment.
10. Maintaining a set gross profit percentage on spares used for service work.
11. Supporting the Helpdesk to ensure technicians attend to customer incidents.
12. Ensuring site visit reports, job cards, and verifications are completed for each store to meet SLAs.
13. Keeping records of equipment servicing at non-SLA stores.
14. Liaising with the Lead Verification Officer to ensure verifications are current.
15. Coordinating standby technicians over weekends to address customer incidents promptly.
16. Conducting performance reviews and monitoring technicians' KPIs.
17. Reviewing the job card and spares registers.
18. Conducting staff training sessions.
19. Providing international support to distributors as required.