Utilities - Customer Service Advisor

Sigma Connected Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service provider in Cape Town is seeking Customer Service Advisors to join the Sigma Family. In this role, you will manage inbound and outbound calls, assisting clients with various inquiries. Ideal candidates should have outstanding communication skills and experience in a BPO environment. The company promotes career development and offers benefits like medical insurance and transportation support. If you thrive in a fast-paced environment and are passionate about helping others, apply to become part of this vibrant team.

Benefits

Career development opportunities

Monthly and quarterly awards

Medical insurance

Transportation benefits

Qualifications

• Minimum of 6 months to 1 year experience as a utilities advisor in a BPO environment.
• Must be available to work rotational shifts, weekends, and public holidays.
• Must have a clear credit and criminal record check.

Responsibilities

• Handle inbound & outbound calls, and respond to general enquiries.
• Provide outstanding customer assistance using campaign guidelines.
• Engage with individuals to address customer inquiries.

Skills

Outstanding customer service

Effective communication skills

Empathy skills

Ability to work under pressure

Education

Grade 11 / Matric

Job description

Overview

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people. Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

• 📉 Career development and opportunities to apply for internal promotions following your probationary period.
• 🏆 Monthly, Quarterly and Annual awards with marvelous prizes.
• 🫶 Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
• 🌲 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
• 🩺 Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
• 🚗 Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
• 👥 Join communities and collaborate with your colleagues on our internal Social Media platform.
• 💚 The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound calls as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

Requirements

• Minimum passed Grade 11 / Matric
• Minimum of 6 months - 1 year experience as a utilities advisor (BPO Environment)
• Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
• Clear Credit and criminal record check
• Computer literate
• Effective written and verbal communication skills
• Experience working in a Contact Centre is essential

What Amazing People Will Bring to the Role

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Simple and Straight Forward Recruitment

We believe in a straightforward approach and don\'t believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we\'ll reach out for a brief phone chat. If you match what we\'re looking for in a new Sigma Family member, you\'ll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date, and our fantastic onboarding team will get you ready for your first day.

Supporting our future people

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!