Trainee Call Centre Agent

Old Mutual South Africa; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial services company in Cape Town is seeking a Trainee Call Centre Agent to market products to clients over the phone. Candidates should have Matric/Grade 12 and some sales experience, preferably in a call centre environment. The role offers an opportunity to develop within a respected company with a strong emphasis on growth and diversity. If you are driven by results and have excellent communication skills, apply now!

Benefits

Quality training and support

Opportunities for growth and development

Qualifications

• 6-12 months outbound call centre sales/retail sales experience.
• Previous financial services experience desirable.
• Clear credit and criminal records.

Responsibilities

• Marketing Old Mutual products to clients telephonically.
• Maintain superior service delivery through effective time management.
• Assist clients in finding financial solutions.

Skills

Consultative Selling

Customer Service

Upselling

Customer Relationship Management (CRM) Software

Education

Matric/Grade 12

NQF Level 3 & NQF Level 2 - Below school leaving

Job description

Overview

Let390s Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Role Description / Key Performance Areas

What is a Trainee Call Centre Agent? Do you have what it takes to work for a leading financial services company? Then you may be what we are looking for. Whether youre a graduate or an experienced professional trying to elevate your career, Old Mutual has something to offer you.

Marketing Old Mutual products to new and existing clients telephonically, in line with the clients needs and financial goals, to enable positive financial futures and protection of assets and estate.

As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.

What do we need from you?

• Matric/Grade 12
• 6-12 months outbound call centre sales/retail sales experience
• Previous financial services experience desirable
• Clear credit and criminal records
• Computer Literacy (MS Office)
• A clear criminal and credit check
• Excellent communication skills (written and verbal)

Personal Qualities

• Good interpersonal skills
• Customer oriented
• Target and Results Driven
• Remaining resilient despite setbacks
• Ability to influence others
• Driven by financial reward
• Good time management skills

What we can do for you!

Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees. We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance. The Group provides many opportunities for growth and development.

Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

So what now?

If you think you fit the bill, have a desire to join a respected financial services business and would like to set your own earnings potential. Apply Now!

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Demonstrates Self-Awareness
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

02 September 2026, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!