Tracing & Collections Support Manager

University of Fort Hare; Durban North; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A higher education institution in Durban North is seeking a Tracing & Collections Support Manager. The role involves managing internal processes for tracing and debtor contact operations, overseeing a small team, and liaising with third-party service providers. Strong Excel capabilities and excellent organizational skills are required. The position offers a competitive monthly salary ranging from R22,000 to R25,000.

Qualifications

• Strong Microsoft Excel skills (confident with formulas, pivot tables, data analysis, and reports).
• Excellent organisational and interpersonal skills.
• Comfortable working with high-volume, structured data and operational targets.

Responsibilities

• Oversee internal tracing workflows and ensure follow-through of contact strategies.
• Manage two internal staff members responsible for debtor data and communications.
• Liaise with third-party service providers to ensure smooth external support processes.

Skills

Strong Microsoft Excel skills

Excellent organisational skills

Interpersonal skills

Ability to coordinate with stakeholders

Experience managing people or teams

Job description

Banking / Finance / Investment / Insurance / Stockbroking

R22000 - R25000 Monthly

We are currently looking for Tracing & Collections Support Manager who is a highly organised and data-capable individual to manage the internal processes that support our client's tracing and debtor contact operations.

Requirements

• Strong Microsoft Excel skills (confident with formulas, pivot tables, data analysis, and reports).
• Excellent organisational and interpersonal skills.
• Ability to coordinate with multiple internal and external stakeholders.
• Experience managing people or small teams.
• Comfortable working with high-volume, structured data and operational targets.

Key Responsibilities

• Oversee internal tracing workflows and ensure follow-through of contact strategies.
• Manage two internal staff members responsible for debtor data and communications.
• Liaise with third-party service providers to ensure external support processes run smoothly.
• Use Excel to manage and analyse large datasets, tracking activity, outcomes, and trends.
• Provide regular performance reports and insights to management.
• Identify inefficiencies or bottlenecks and help implement process improvements.
• Maintain clarity and accountability across all related administrative tasks.

Preferred but Not Essential

• Experience in credit control, tracing, collections support, or operational reporting.
• Exposure to third-party coordination or outsourced service providers.

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