Temporary Pharmacist Assistant MMH251125-2

Momentum; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare provider company in Gqeberha is seeking a dedicated Pharmacist Assistant to collaborate with healthcare providers, members, and pharmacies. Responsibilities include resolving queries, managing complaints effectively, and ensuring compliance with medication authorization processes. The ideal candidate will have a Senior Certificate and relevant pharmacy qualifications, along with strong customer service experience. This role is integral to enhancing member support and maintaining high standards of care within the pharmacy sector.

Qualifications

• A National Senior Certificate is essential.
• Post-basic Pharmacist Assistant registered with the South African Pharmacy Council is essential.
• 5 Years of retail pharmacy experience is essential.

Responsibilities

• Engage with members and providers to resolve queries.
• Take ownership of complaints and ensure timely resolution.
• Provide relevant information and documentation to stakeholders.
• Review and verify eligibility and coverage of medications.

Skills

Retail pharmacy experience

Customer service principles

Microsoft 365 proficiency

Education

National Senior Certificate

Post-basic Pharmacist Assistant registered

Job description

Overview

Role Purpose: To collaborate professionally with healthcare providers, members and pharmacies to guarantee the correct authorisation and funding of medications prescribed for a fixed-term period.

Qualifications

• A National Senior Certificate is essential


• Post-basic Pharmacist Assistant registered with the South African Pharmacy Council is essential


• 5 Year’s retail pharmacy experience is essential


• Experience in a call centre or client services environment with proven knowledge of customer service principles and practices is preferred


• Exposure to the medical scheme industry is advantageous


• Exposure to Prescribed Minimum Benefits is advantageous


• Microsoft 365 proficiency – with Excel at an intermediate level

Responsibilities

• Engage with members and providers in a professional manner to resolve all queries within the Service Level Agreement and quality standards.


• Take ownership of complaints and ensure they are resolved timeously and effectively.


• Provide all stakeholders with the relevant information and documentation as required.


• Review and verify the eligibility and coverage of prescribed medications.


• Accurate capturing and updating of chronic applications on relevant system/s, within required turnaround times.


• Accurate completion of administrative and reporting requirements within agreed timeframes.


• Adhere to legislative / compliance requirements in the pharmacy benefit management process.


• Identify and report process and system failures and enhancements to improve member and provider experience.


• Escalate queries to the relevant team or stakeholder when necessary.


• Build and maintain relationships with clients, internal and external stakeholders.


• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional customer service.


• Develop and maintain productive and collaborative working relationships with peers and stakeholders.


• Positively influence and participate in change initiatives.


• Contribute to continuous innovation through the development, sharing and implementation of new ideas.


• Take ownership for driving career development.