Telecoms Provisioning & Customer Support Administrator

Remote Choice; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A telecommunications service provider in South Africa seeks a Customer Service / Provisioning Administrator to support customer provision and administration. This role requires excellent communication skills and familiarity with broadband technologies. Ideal candidates will have some background in telecoms or customer service. Responsibilities include processing telecoms services, managing customer interactions, and ensuring compliance with internal standards. The position offers an opportunity to work in a collaborative environment and build strong customer relationships.

Qualifications

• Familiarity with broadband technologies such as FTTP, SoGEA, ADSL, and FTTC.
• Experience with number porting in legacy and cloud environments.
• Background in telecoms and/or customer service.

Responsibilities

• Provision telecoms services including landlines, broadband, fibre, and cloud-based licences.
• Ensure all internal processes and compliance checks are followed accurately.
• Review and validate contracts for accuracy and completeness.
• Handle incoming and outgoing customer calls professionally.
• Log and manage customer faults relating to telephony, broadband, and cloud services.
• Maintain accurate records and file documentation appropriately.
• Manage workload effectively and prioritise tasks to meet deadlines.
• Build and maintain strong relationships with customers and prospective clients.

Skills

Strong communication and interpersonal skills

Ability to work independently

Customer-focused mindset

Strong organisational skills

Education

GCSEs or equivalent

Job description

Overview

A growing telecommunications and technology services provider is seeking a Customer Service / Provisioning Administrator to join its operations team. This role is ideal for someone with strong organisational skills, a customer-focused mindset, and an interest in telecoms services.

The successful candidate will support customers across provisioning, billing queries, and general administration while ensuring internal processes and compliance standards are met.

Key Responsibilities

• Provision telecoms services including landlines, broadband, fibre, and cloud-based licences
• Ensure all internal processes and compliance checks are followed accurately
• Review and validate contracts for accuracy and completeness
• Handle incoming and outgoing customer calls professionally
• Log and manage customer faults relating to telephony, broadband, and cloud services
• Maintain accurate records and file documentation appropriately
• Manage workload effectively and prioritise tasks to meet deadlines
• Build and maintain strong relationships with customers and prospective clients

Skills, Knowledge & Experience

• Familiarity with broadband technologies such as FTTP, SoGEA, ADSL, and FTTC
• Experience with number porting (legacy and cloud environments)
• Background in telecoms and/or customer service
• Strong communication and interpersonal skills
• Ability to work independently as well as part of a team

Education & Experience

• GCSEs or equivalent (preferred)
• Previous experience in customer service or client support (preferred)