Technical & Systems Trainer

The Skills Mine; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading training firm in Johannesburg seeks a knowledgeable Trainer to deliver comprehensive training on software applications. The ideal candidate will have over 5 years of experience, including training on Office 365, and a relevant degree. You'll be responsible for creating tailored training programs and maintaining training records, ensuring effective communication, and aligning training with the firm's objectives.

Qualifications

• Minimum of 5 years’ experience in training.
• Experience in legal or professional services preferred.
• Microsoft Certification as a Trainer considered essential.

Responsibilities

• Train firm users on software applications in various formats.
• Identify skill gaps and design tailored training programs.
• Plan and organize training sessions for onboarding new partners.

Skills

Training experience

Software application knowledge

Microsoft Office 365

Curriculum design

Education

Diploma or Bachelor's degree in relevant field

Tools

E-learning platforms

Job description

Requirements

• A Diploma or Bachelor’s degree in Human Resources, Management Sciences, or Social Sciences with a focus on Higher Education and Training, or any other relevant field.
• Microsoft Certification as a Trainer will be considered essential.
• Experience in the legal or professional services industries is preferred.
• A minimum of 5 years’ experience in training.
• A minimum of 5 years’ experience in systems training, specifically on Office 365.

Responsibilities

• Responsible for training all firm users on software applications through various formats, including in-person, online, and hybrid delivery.
• Identifies skill gaps and designs tailored programs, creating and updating training materials for new software releases.
• Plans and organizes training sessions, including onboarding for new partners and staff, and trains support teams to enhance user assistance.
• Uses best practices and technology to deliver effective training and maintains an up-to-date e-learning library of systems training content.
• Maintains detailed training records in line with standard operating procedures, evaluates and reports on effectiveness, and implements improvements as needed.
• Works with IT and stakeholders to align training with firm objectives and ensures content reflects current needs.