Technical Support Consultant - iStore Ballito, KZN

iStore South Africa; Ballito; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading Apple reseller in Ballito seeks a Technical Support Technician to deliver exceptional support services to customers. The role involves troubleshooting technical issues, providing software support, and training. Ideal candidates should have a Matric and an IT qualification (minimum A+/N+), along with experience in Helpdesk or 1st Line Support. Strong interpersonal skills, tenacity, conflict management abilities, and a passion for learning are essential. Join us in providing outstanding technical service to our valued customers.

Qualifications

• Completed Matric and an IT qualification such as A+ or N+.
• Experience in Helpdesk or 1st Line Support.

Responsibilities

• Provide technical support and troubleshooting for customers.
• Resolve technical issues and offer software support.
• Deliver training and assistance as needed.

Skills

Technical troubleshooting

Customer service

Conflict management

Situational awareness

Learning and development

Education

Matric and IT qualification (minimum A+/N+)

Job description

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today! Apply